Question 1

What areas do you serve in Nairobi?

Accepted Answer

We serve all areas across Nairobi and its environs, including Westlands, Karen, Kilimani, Lavington, Parklands, Eastlands, and surrounding counties. Contact us to confirm availability in your specific location.

Question 2

How long does a CCTV installation take?

Accepted Answer

A standard residential CCTV installation (4–8 cameras) typically takes 4–8 hours. Larger commercial installations may take 1–3 days depending on the scope. We provide a detailed timeline during the site survey.

Question 3

Do you offer a warranty on your products and installations?

Accepted Answer

Yes. All products come with the manufacturer's warranty (typically 1–3 years). Our installation workmanship is backed by a 12-month warranty. We also offer extended maintenance contracts.

Question 4

Can I monitor my CCTV cameras remotely?

Accepted Answer

Absolutely. All our CCTV systems support remote viewing via smartphone apps (iOS & Android) and web browsers. We configure remote access as part of every installation.

Question 5

What payment methods do you accept?

Accepted Answer

We accept M-Pesa, bank transfers, and cash. For large projects, we offer flexible payment plans. All transactions are secured and receipted.

Question 6

Do you provide maintenance and support after installation?

Accepted Answer

Yes. We offer ongoing maintenance packages, 24/7 technical support, and emergency call-out services. Our team is always available to ensure your systems run optimally.

Question 7

How do I request a quote or site survey?

Accepted Answer

You can request a free site survey and quote through our Contact page, by calling us, or via WhatsApp. We typically respond within 2 business hours.

Question 8

What brands of security equipment do you install?

Accepted Answer

We work with leading brands including Hikvision, Dahua, Axis, Bosch, Hanwha, Reolink, ZKTeco, Suprema, Honeywell, and Uniview — ensuring quality and reliability for every project.

Frequently Asked Questions